Southwest airlines has officially won me over for all of my air travel needs (minus flying to Atlanta). I have flown many different airlines over my life and Southwest is the first to have departed and arrived on time, twice. Both flights were great and the way they do seating is brilliantly simple. I love it. But what really won me over was when I had to change my flight the other night. I logged into Southwest.com fully expecting a hefty “Change your Ticket” fee of $100 and it was free! I couldn’t believe it, I was thrilled. I even got a credit of $15 towards a future flight. Thank you Southwest, you genuinely care about customers.